Complaints

Please use the form on this page to make your complaint. Remember to include as many details as possible about your booking. We will respond via email during regular office hours, Monday to Friday. Alternatively, you can write to the MERC Airport Complaints Team using the address above

Privacy Policy – MERC Airport transfers takes our obligations to protect your data very seriously and in keeping with the new GDPR requirement. The data we hold for you is stored securely accordingly with GDPR regulations and only used to process your travel requests. Your personal data will not be used for any other purposes. Please see our Privacy Policy for more details.