Why We Take Security So Seriously

Heading off to the airport for that all-important business meeting or returning home after a long holiday, your MERC Airport Transfer vehicle should be the last thing on your mind. At MERC Airport Transfers, we understand that your peace of mind is worth every effort, which is why we place such a high value on security, licensing and communication at every stage.

Fully Licensed & Compliant Vehicles

At MERC Airport Transfers, all of our vehicles are fully licensed with the relevant local authority. All vehicles undergo regular checks to ensure that they are compliant with all relevant legislation and requirements for private hire operations. By using MERC Airport Transfers, you can rest assured that your journey will be in a vehicle that not only looks clean and smells fresh, but that is licensed to every standard with full documentation and professional backing.

Professional, Vetted Drivers

Drivers at MERC Airport Transfers are all professionally vetted and qualified. Our HR team ensure that our drivers have full and up-to-date records. This includes:

• Photographic identification
• DVLA issued driving licences
• Private hire driver licences
• Periodic eligibility checks
• We only allow trained, trustworthy and fully certified drivers to represent MERC Airport Transfers on the road.
• Real-Time Journey Monitoring

Vehicle tracking for customer and driver safety doesn’t end when the car pulls out of our drive. All MERC vehicles are monitored in real-time throughout their journeys, which allows our office to:

• Track the location of the vehicle
• Access route information and progress
• Monitor driver accountability
• Promptly respond to any delays or changes
• With this information, we can actively monitor both driver performance and customer safety.
• Pre-Booked Travel Only

To help protect passengers and drivers alike, we operate a pre-booked-only service. We do not permit street collections or unsolicited bookings.

Additionally, before setting off for your journey, our drivers are instructed to confirm the identity of the passenger using the information on the booking. By confirming your name, we can ensure that the right passenger is getting into the right vehicle and that the details on the journey match up with our system.

Transparent Booking Notifications

We believe in keeping our customers informed and as such, when you book a journey with MERC Airport Transfers, you will receive the following SMS notifications:

• Booking confirmation text when your booking is successfully placed
• Dispatch notification with driver details, vehicle information and an estimated time of arrival
• By sending you the name of your driver and vehicle information, we are helping to provide you with added confidence in identifying your driver when you are ready to travel.

Please note: SMS notifications will only be sent when a valid mobile number is provided at the time of booking.

Your Data, Security Protected

The security of your data is important to us. All of our booking and payment processes use secure, encrypted systems to ensure that your personal and payment information is safe. We never sell or share your information with third parties and our systems are protected and monitored to prevent unauthorised access.

Why Security Matters

Whether it’s an early or late-night trip to the airport, a corporate account booking or a family holiday, MERC Airport Transfers take your safety seriously. We pride ourselves on continually reviewing and updating our procedures to give each passenger the secure, seamless and professional experience they expect.