Privacy Policy

At MERC Airport Transfers, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services, website, or mobile app.

We believe in transparency and strive to ensure your data is handled securely and responsibly. By using our services, you agree to the terms outlined in this policy. Please take a moment to review it, and if you have any questions or concerns, don’t hesitate to contact us.

Effective Date: 01/12/24
MERC Airport Transfers (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This policy outlines how we collect, use, and safeguard your information.

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1. Information We Collect

We may collect and process the following types of information:

• Personal Details: Name, address, phone number, email address, and payment information.
• Booking Details: Pick-up and drop-off locations, date, time, and vehicle preferences.
• App Usage Data: When using our mobile app, we may collect data such as your location, app activity, and device information.
• Communication Records: Any correspondence or inquiries via phone, email, or app.

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2. How We Use Your Information

Your personal information is used to provide a seamless and efficient taxi service. This includes:

• Booking and dispatching vehicles for your journeys.
• Sending booking confirmations, driver updates, and receipts.
• Providing fixed fare options and secure payment processing.
• Improving our app, website, and overall service quality.
• Addressing inquiries, complaints, or feedback.

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3. Sharing Your Information

We value your privacy and will never sell your personal information. However, we may share your data in the following circumstances:

• With Drivers: To facilitate your bookings and provide the necessary journey details.
• Third-party Service Providers: For secure payment processing, app functionality, and other operational purposes.
• Legal Requirements: When required by law to comply with legal obligations or protect our rights.

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4. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and restricted access to sensitive information.

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5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data, where applicable.
• Object to the processing of your data for specific purposes.

To exercise these rights, please get in touch with us by clicking here.

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6. Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

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7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.

Your trust matters to us. Thank you for choosing MERC Airport Transfers!